Privacy Policy

Effective Date: September 3, 2026
Last Updated: September 3, 2026

VIVAVOX LTD TRADE LIMITED ("VIVAVOX LTD TRADE LIMITED", "we", "us", or "our") is the data controller responsible for personal information processed through the OANVAX online store ("OANVAX", "the Store") available at oanvax.com.

OANVAX is the store brand operated by VIVAVOX LTD.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we retain it, and the rights and choices available to you.

1. Information We Collect

Depending on how you interact with our Store, we may collect the following categories of personal information.

1.1 Contact and Account Information

When you contact us, create an account, subscribe to communications, or otherwise provide information to us, we may collect:

• Name

• Email address

• Telephone number, where provided

• Account login information

• Information contained in messages or other communications you send to us

We use this information to respond to inquiries, provide customer service, manage customer accounts, communicate with you about orders, and provide requested services.

1.2 Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfill the transaction, including:

• Products purchased

• Order number

• Billing information

• Shipping and delivery address

• Order status

• Shipping or tracking information

• Return or refund information

• Communications relating to your order or customer service request

We use this information to process orders, arrange delivery, provide customer support, process returns and refunds, maintain transaction records, and comply with legal obligations.

1.3 Payment Information

We offer payment methods including credit card and PayPal and may offer other payment methods from time to time.

Payment information is processed through the applicable payment service provider. We generally receive or retain only the information necessary to confirm and manage the transaction rather than storing complete payment card credentials ourselves.

Depending on the payment method selected, relevant payment information may be processed directly by the applicable payment provider in accordance with its own privacy policy.

1.4 Device and Technical Information

When you visit our Store, certain technical information may be collected automatically, including:

• IP address

• Date and time of access

• Pages or content viewed

• Browser type and version

• Device and operating system information

• Referring website or source

• Information about how you interact with the Store

• Technical information required to maintain website security and functionality

We use this information to operate, secure, maintain, troubleshoot, and improve our Store.

2. How We Use Personal Information

We may use personal information for the following purposes:

Order Fulfillment

To process purchases, confirm orders, arrange payment and delivery, provide tracking information, and handle returns or refunds.

Customer Service

To respond to questions, requests, complaints, and other communications submitted through our contact channels.

Account Management

To create and maintain customer accounts and provide account-related services.

Website Operation

To operate, maintain, secure, troubleshoot, and improve the Store and its functionality.

Analytics and Performance

Where permitted and, where required, with your consent, to understand how visitors use our Store, measure website performance, and improve our products and services.

Advertising and Marketing

Where permitted and, where required, with your consent, to measure marketing campaigns, deliver relevant advertising, and understand interactions with advertisements.

Legal and Security Purposes

To comply with applicable legal obligations, prevent fraud or misuse, protect our rights and property, enforce our terms, and respond to lawful requests from authorities.

3. Cookies and Similar Technologies

We use cookies, web pixels, tags, and similar technologies on our Store.

These technologies may be used for:

• Essential website functionality

• Security

• Remembering preferences

• Website performance and analytics

• Measuring marketing campaigns

• Advertising and remarketing, where applicable

3.1 Strictly Necessary Cookies

These cookies are necessary for the Store to function properly and cannot be disabled through our cookie controls.

They may support functions such as shopping cart operation, checkout, account access, security, and other essential website functions.

3.2 Functional Cookies

Functional cookies may remember preferences and settings to improve your experience.

3.3 Analytics and Performance Cookies

These technologies help us understand how visitors use the Store, including which pages are visited and how visitors interact with the website.

3.4 Advertising and Targeting Cookies

Where applicable, advertising technologies may be used to measure advertising performance, understand interactions with advertisements, and provide or support relevant advertising.

Where consent is required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

You may manage your cookie preferences through the cookie controls provided on the Store or through your browser settings.

4. Third-Party Service Providers

We may share personal information with service providers where necessary to operate the Store and provide services to you.

4.1 E-commerce Platform

Our Store is operated using SHOPLINE. SHOPLINE may process information necessary to provide e-commerce infrastructure, including website functionality, account management, checkout, order processing, and related services.

4.2 Payment Providers

Depending on the payment method selected, payment information may be processed by third-party payment providers, including PayPal and applicable credit-card/payment processing providers.

These providers process payment information according to their own privacy policies and applicable legal requirements.

4.3 Shipping and Delivery Providers

We may share information necessary to fulfill and deliver orders with shipping and logistics providers.

This may include your name, delivery address, telephone number where necessary, order information, and tracking information.

4.4 Analytics Providers

Where analytics services are used, we may share or permit the collection of technical and usage information to measure website performance, understand visitor behavior, and improve the Store.

4.5 Advertising and Marketing Providers

Where advertising or marketing technologies are used, we may share or permit the collection of information such as device information, online identifiers, website activity, conversion events, and advertising interactions for campaign measurement, attribution, and advertising purposes.

We do not sell your personal information as a standalone product.

5. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information because:

• It is necessary to perform a contract with you, such as processing and delivering an order.

• It is necessary for us to comply with a legal obligation.

• It is necessary for our legitimate interests, such as maintaining website security, preventing fraud, providing customer service, and improving our services.

• You have provided consent, where consent is required.

• Another lawful basis is available under applicable data protection law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

Different types of information may therefore be retained for different periods.

Order, payment, and financial records may be retained for periods required by applicable tax, accounting, financial, or other legal requirements.

Information used for customer service will generally be retained only as long as reasonably necessary to resolve the relevant request or maintain appropriate business records.

Where information is processed based on consent, we will stop the relevant processing when consent is withdrawn, unless another lawful basis permits continued processing.

When personal information is no longer required, we will delete it, anonymize it, or otherwise securely dispose of it where appropriate and legally permitted.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. International Data Transfers

Because we work with online service providers, payment providers, logistics providers, analytics services, and advertising providers, personal information may be processed in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers, we will use appropriate measures required by that law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights:

• Right to access — request information about the personal information we hold about you.

• Right to correction — request correction of inaccurate or incomplete information.

• Right to deletion — request deletion of personal information, subject to applicable legal exceptions.

• Right to restriction — request that certain processing be restricted.

• Right to object — object to certain processing, including certain direct marketing or processing based on legitimate interests.

• Right to withdraw consent — withdraw consent where processing is based on consent.

• Right to data portability — where applicable, request your information in a structured, commonly used format.

• Right to lodge a complaint — contact the relevant data protection or privacy regulator in your jurisdiction.

To exercise a privacy right, please contact us using the information in the "Contact Us" section below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

10. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send promotional messages, product information, or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at contact@oanvax.com.

Transactional communications, such as order confirmations, shipping updates, payment notices, and customer-service messages, may still be sent when necessary to provide services or complete a transaction.

11. Children's Privacy

Our Store is not directed to children who are below the minimum age required to provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our Store may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those third parties before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related complaint, please contact us:

VIVAVOX LTD
OANVAX
Business Address: 18 Lower Cookham Road, Maidenhead, England, SL6 8JT
Privacy Email: contact@oanvax.com
Website: oanvax.com

Effective Date: September 3, 2026
Last Updated: September 3, 2026